Open position

Support Engineer

Description / Responsibilities

  • Provide client support and technical issue resolution on-site
  • Maintain customer’s CRM support tickets
  • Analyze and resolve operational and technical issues raised by the customer
  • Improve client references by writing and maintaining documentation
  • Obtain vast knowledge in software installation, functionality and configuration
  • Carry out debug sessions independently
  • Perform production system and home system upgrade


  • 1 – 3 years of relevant customer service (Phone or Email) and/or technical experience with a wide range of support and services applications
  • Experience with mobile devices platforms
  • Experience with Windows Server OSs (2008, 32/64bit)
  • Experience with VM environments (VCenter, VSphere)
  • Analyzing and monitoring TCP\IP networks
  • Experience with installing/upgrading of applications, writing SQL queries, performing backup/restore of MS SQL
  • Experience with network monitoring platforms (Nagios)
  • Experience with Linux Operating Systems (Ubuntu, CentOS)
  • Familiar with mobile networks and protocols (GSM, UMTS, 2G-3G-4G,LTE)
  • Very good English

Ā Preferred Qualification

  • Experience with CRM system
  • Excellent communication skills
  • Performs well under pressure
  • Self-motivated, detail-oriented and organized.
  • Strong analysis and problem solving skills


  • Certified Practical Engineer or, Certified Technician.
  • Technical education and several years of experience in the field
  • Relevant experience in similar companies in the market

General Business Conditions

  • Start of activities : to be agreed
  • 1 year activities + 1 year renewal
  • Willingness to travel for long periods (out of Europe)