Description / Responsibilities
Provide client support and technical issue resolution on-site
Maintain customer’s CRM support tickets
Analyze and resolve operational and technical issues raised by the customer
Improve client references by writing and maintaining documentation
Obtain vast knowledge in software installation, functionality and configuration
Carry out debug sessions independently
Perform production system and home system upgrade

Qualifications
1 – 3 years of relevant customer service (Phone or Email) and/or technical experience with a wide range of support and services applications
Experience with mobile devices platforms
Experience with Windows Server OSs (2008, 32/64bit)
Experience with VM environments (VCenter, VSphere)
Analyzing and monitoring TCP\IP networks
Experience with installing/upgrading of applications, writing SQL queries, performing backup/restore of MS SQL
Experience with network monitoring platforms (Nagios)
Experience with Linux Operating Systems (Ubuntu, CentOS)
Familiar with mobile networks and protocols (GSM, UMTS, 2G-3G-4G,LTE)
Very good English

Description / Responsibilities
Provide client support and technical issue resolution on-site
Maintain customer’s CRM support tickets
Analyze and resolve operational and technical issues raised by the customer
Improve client references by writing and maintaining documentation
Obtain vast knowledge in software installation, functionality and configuration
Carry out debug sessions independently
Perform production system and home system upgrade

Qualifications
1 – 3 years of relevant customer service (Phone or Email) and/or technical experience with a wide range of support and services applications
Experience with mobile devices platforms
Experience with Windows Server OSs (2008, 32/64bit)
Experience with VM environments (VCenter, VSphere)
Analyzing and monitoring TCP\IP networks
Experience with installing/upgrading of applications, writing SQL queries, performing backup/restore of MS SQL
Experience with network monitoring platforms (Nagios)
Experience with Linux Operating Systems (Ubuntu, CentOS)
Familiar with mobile networks and protocols (GSM, UMTS, 2G-3G-4G,LTE)
Very good English